A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Dealing with them has been the worst experience of my life. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. Not true! I'd give them a minus score if possible. Copyright 2022 Consumers Unified LLC. We are not asking for a full refund of all the services. Desperate to get this matter resolved I finally agreed. Copyright 2023 Acton Media Inc. All rights reserved. $180 for fitting a shower head! We appreciate your feedback and are very sorry our service did not satisfy your expectations. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. Found a little water in laundry area 11/2/22. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. 1. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. Some research on my part has indicated to me that mine is not an isolated case. As we talked about. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. So, why did your technician not make the same assessment prior to snaking? I call again, it's now 8pm. I called Roto-Rooter to my house to unclog a pipe. International Association of Better Business Bureaus. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. Unreal! Do yourselves a favor and use someone else. We was willing and able to put in the toilet.
He didnt tell me about it when I spoke to hum on the phone after he gave her the total. So they choose to pay someone else. He left the job undone. Mr. Rooter was founded in 1970 and began franchising in 1972. BBB Business Profiles may not be reproduced for sales or promotional purposes. Date of experience: December 11, 2022 JH Jim Hession 1 review CA He did not have any material with him and I was charged for his travel time to the store and everything he did. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. Back in the day Roto Rooter charged by the hour. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. At that point I told him I had built custom homes for 35yrs. Customers is satisfied. 1/31/23 - *********** - tristan #****
EcoPlumbers charges us much less. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. After 45 min. 2023 Trustpilot, Inc. All rights reserved. He continued to press for the jet service which he said would resolve the issue. Finally they showed up on Sunday morning to pick up the rest of the equipment. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. The representative NEVER disclosed the 1.6% fee to go purchase the parts. ***** ******* ******. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Before he left, I was handed a bill (which I paid with a credit card) of 673$. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. The work has a guarantee for 1 year. Email to customer has also been sent with refund details.
I should add that a local plumber came out and had the shower working perfectly in about a half an hour. The plumber that came out told me their rate was $440.00 an hour. $2,694.91 refund for unneeded and overpriced services. BBB Business Profiles are subject to change at any time. We had an emergency plumbing issue today and called Roto around 11:00am. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. That is the best I can do for you. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. For your reference, reasons for rejection are included below. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. Total of Entire Work: $2000+
This business is in an industry that may require professional licensing, bonding or registration. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. Happened to me too. If the drain wasn't fully clear. The time is currently 10pm local time. 3. My mother should have been told that the parts are approximately $800. UP to this time problem has not been fixed. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). He did remove the toilet. He tried cleaning the toilet, which did no good. Your people are encouraged to overbill and lie about the work they do. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. He showed up promptly and was courteous and efficient. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Roto-Rooter Group. If you have an issue on a Sunday, save your time and dont call them. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. **** ********** ***, **** *****
They changed the sump pump and left Poo Poo water residue on the floor. We will refund $250.00 back to you if there was any inconvenience for that day. Plumbing, unclogg toilet, lied about findings, over billed. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. We also
Desired outcome: Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S Nearly 3.5 hours later (3:30 pm), still no service technician!
However, I noticed black splotch stains on the floor of the tub. 2 and a half weeks later, the toilet is starting to back up again. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. My email is Pat.Swanson@rrsc.com. This seems on par with the customer service I receive throughout my entire time with this company. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. BBB Business Profiles generally cover a three-year reporting period. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. He told me that problem was caused by 2 ply paper and long hair. They also left fans for the week-end to dry out the dampness that remain. Their jetter failed to operate so they departed. Read HQ Reviews. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. What a rip off and I'll never use them again. (Invoice #***********.) Water guy convinces me and my insurance to file a claim and he leaves. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? I call again, I'm told the tech or plumber will call me right back. We value your privacy. Provider: RotoRooter Livonia There is a Home Depot approximately a mile from my parents home. $655 per hr. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. We can fix your plumbing problem and clean up your water damage. As a matter of policy, BBB does not endorse any product, service or business. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. This complaint was posted by a verified customer. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. The third man did not come till
I called the local customer service office, and no supervisor or manager answered my call. No call, they never showed up. So I tend to believe each word in his statement. we called customer with tech present, tech confirmed that the stains were already there previously. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. The work has a guarantee for 1 year. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. These noises literally shook the house. Service address: 35720 Hazelwood, Westland Michigan After he left, I went to use the shower. As we talked about we would discount your original bill from the replacement cost. $2,694.91 refund for unneeded and overpriced services. We have provided a $400 discount. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins.
The technician said they found a clog 8 feet down the pipe which they cleared. We are not responsible for conditions of the tub that were already there. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. They don't know what they are doing and are scam artists.
On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. Finally the other tech shows and says he needs to snake the sewer drain. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. Be the first one to find this review helpful. He was friendly, polite and efficient. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. Weeks later, the toilet had built custom homes for 35yrs so why! Was any inconvenience for that day tend to believe each word in his statement Rooter charged by hour. About we would discount your original bill from the toilet, lied about,! Tell me about it when I spoke to hum on the phone he... A bold faced lie are encouraged to overbill and lie about the,... 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